General
In the interest of safety and enjoyment of all our patrons you are required to comply with the following Terms and Condition of entry.
No outside food or beverage is permitted to be consumed on the premises. In order to comply with Food Safety and Hygiene Regulations only food or beverages purchased on these premises may be consumed within the centre.
Parents/guardians/carers acknowledge that this is not a supervised play centre and accept full responsibility for the active supervision of children in their care at all times.
FunHouse is not a child minding service, and parents/guardians/carers are not permitted to leave children unsupervised on the premises.
Patrons are required to comply with all directions by staff and the safety rules and regulations signs displayed in and around the Centre in regards to the use of this centre.
Management reserve the right to refuse entry or ask patrons to leave the premises. If any patrons are requested to leave by a staff member, for breaching these conditions of entry, they must do so and are not entitled to any refund.
Food and beverages must be consumed at the table. No food or beverages in play area.
No shoes are to be worn on the equipment.
Socks must be worn for safety and hygiene reasons.
No running within the Centre.
No climbing on netting or outside of the play structures.
Balls are to be kept inside the ball pit areas. There is to be no throwing of balls.
Children must slide down the slippery dip in the maze one at a time and feet first.
No sharp objects, toys, food, drinks or any other articles that could cause damage to the equipment or a child, to be used on or around the equipment.
FunHouse’s play equipment has been built to Australian safety standards. While every care is taken there will be instances when accidents occur. FunHouse Adventure Play and Party Centre and its employee’s will not be held liable for such incidents.
No Pets allowed inside the premises.
Cleanliness and hygiene is very important to us in delivering our key principles of safety cleanliness, quality and superior customer service. Therefore we ask you to help us keep it this way. If any food or drink is accidentally spilled, please advise us immediately. Whilst our toilets and change rooms are inspected regularly, if you are not satisfied, please advise us.
For hygiene reasons do not change nappies in public areas. A change table is provided for this purpose in the bathrooms.
Access to the kitchen and the mezzanine level is strictly prohibited.
Patrons are expected to behave in an appropriate manner that does not cause disruption or offence to other persons.
The toddler area caters for children from the ages of 0 – 2yrs. In the best interest of our guests and the safety of our toddlers, children 3 yrs and over are strictly not allowed in this area. Shoes must not be worn by children or supervising adults.
When a party is booked through FunHouse, the customer named on the Booking Confirmation is liable for any damage caused to the centre. If any damage is caused to, or any items are missing from, the centre, the customer will be charged for FunHouse’s loss and the costs of any repairs or replacement of the said items.
It is a condition of entry that all persons accept full responsibility for any damage or loss, however arising. Staff and management are not responsible for any loss suffered by any persons.
Customers park their vehicles in the FunHouse car park entirely at their own risk. FunHouse does not accept any responsibility for vehicles or their contents.
Smoking is prohibited within the centre and within 4 metres of entry and exit.
We accept Eftpos, Visa & MasterCard. All card transactions will incur a 2% surcharge. Amex not available.
Party Room Terms and Conditions
No outside food or drinks are permitted other than birthday cake.
No party poppers, streamers, confetti / scatters and sparkler candles are permitted.Must select one of the set party packages. Prices subject to change and charged at current published price on party date.
Minimum charge of 10 children.
No shows above the minimum will be charged at $23 each (Weekday Special $18 each).
A non-refundable deposit of $200 is required to secure your booking.Payments can be made by either cash or card (2% card fee). Amex is not available.
The patron agrees that the party is booked for the number of children as per the confirmation date via email or telephone. Any additional children will be charged for at FunHouse’s applicable nominated rate.You will need to bring the birthday cake and candles.
Party package food choice, platters and numbers (CH & AD) to be confirmed Monday prior to party. No changes after this date. Minimum of 2 food platters must be ordered if more than 10 adults attending.
Maximum seating provided for adults is 20 and is at Managements discretion. Incidental Charges of $5 per adult for adult numbers exceeding 20 (additional seating not guaranteed).
Guest List is required prior to commencement of party.
Tables for adults are reserved for a maximum of 2 hours. You are welcome to extend your stay but may be asked to relocate to other tables.
Maximum 1 hour in party room.
As there may be bookings that run after your party, it is important that we run things on schedule and on time. If in the event you fail to meet this schedule the use of the party room will be minimised.
No personal items, including gifts to be placed in party rooms.- Use of a single door fridge for your food and beverages.
- Tables and chairs.
- Audio and visual services available.
- Use of play equipment including toddler area for age appropriate children.
- Parking.
- Storage of your beverages during the week of your party.
- 30mins set up time prior to start of your party FREE of charge (conditions apply) at managements discretion.
- Café service of our beverages (at menu prices).
- Keep your food warm in our oven.
- Cooking of food at an additional fee (see platters menu).
- Clean and dispose of your rubbish (conditions apply).
- Party poppers, streamers, confetti/scatters, sparkler candles and piñatas.
- Loose confectionery (lollies/chocolate).
- Placing banners on the walls.
- Nut products to be brought onto the premises.
- Entry into our; kitchen, party rooms or mezzanine level.
- Use of any external electrical equipment or appliances.
- A $50 surcharge applies to lolly bars.
- A guest list is mandatory and will be required the Thursday before the function. Please list guests alphabetically by family name indicating number of adults and children (please refer to your booking confirmation email for further details).
- Please provide at a minimum tablecloths for 3 tables (1800 x 760mm). Two tables are used for placement of your food (dinner) and the other table is used for the birthday cake & sweets.
- Surcharges apply for more than 100 attendees (adults + children + host family).
- Surcharges apply on public holidays.
- Time extensions and overtime charges also applicable.
- A non-refundable deposit of $400 is required to secure your venue hire booking. An email confirmation including T&C's will then be sent to you.
- The balance of the venue hire cost is to be settled at the commencement of your party.
- Final payment of the balance owing for the party must be made at the conclusion of the party (tab and other services).
- Payments can be made by either cash or card (2% card fee). Amex is not available.
- Payment of deposit confirms the booking and acknowledgement that you have read, understood and agreed to FunHouse’s Terms and Conditions.